Introduction The Importance of Hotel Front Desk Training Welcome! If you’re here to learn about making your hotel’s front desk the best it can be, you’re in the right place. The front desk is super important in any hotel. Think of it as the face of your hotel. It’s the first thing guests see when … Read more
Introduction Hello and welcome! Are you trying to get more people from your own country to visit your area or use your business? You’re in exactly the right spot. In this guide, we’re going to give you ten very important pieces of advice to help you attract travelers from all over your country. We want … Read more
Learning How to Respond to Hotel Reviews: Why Reviews Matter Hotel reviews are like gold in the hospitality industry. They’re what potential guests read before deciding to book a room, and they can be the difference between a full house and empty rooms. Let’s dive into why hotel reviews are so important, and why responding … Read more
Introduction In the hotel business, making guests happy is very important. When people stay at a hotel, they want more than just a bed to sleep in. They are looking for a special experience they can remember and talk about. If you run or manage a hotel, your goal is to make every guest’s visit … Read more
In the hospitality industry, the guest experience is everything. It’s the heart and soul of what we do, dictating not only immediate satisfaction but also long-term loyalty and advocacy. As we navigate the digital age, technology has emerged as a pivotal element in enhancing these experiences, offering new ways to delight guests, streamline operations, and … Read more
Hey there, dear hoteliers and resort owners! Let’s have a chat about something that’s probably been on your mind: those pesky OTA (Online Travel Agencies) commissions. Sure, OTAs like Booking.com or Expedia bring in bookings, but they also take a hefty slice of the pie, right? Imagine what you could do if you could keep … Read more